Heard bell ring on app, couldn't see live view and no history

Hi all,

I heard the ring alarm go off on my phone whilst I was at work around 14:000 today, I was on the phone and saw them but was unable to talk to them, I saw them alk off… When I checked my history there was no recording of it, no motion detected and no unanswered call… Weird…

Hi @RiverDad. Would you mind reaching out to our support team when this happens? They’ll be able to pull up your account and device to take a closer look and see why this event didn’t appear in your Event History. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: