HDR switch’s it’s self off

Products Ring App
#26

Same here, not a lot of point in buying the ring 2 if the HDR does not work, I may as well have just got the old ring and saved money, advertising HDR and not suppling, is that not false advertising? Maybe trading standards should be looking into this?

1 Like
#27

Happening to me too in both spotlight cam and video doorbell 2. If I keep app open in background it stays on but as soon as I close app it reverts back to off.

#28

I just ended a support chat session and was told to reinstall the app.

#29

Did reinstalling the app work?

#30

Aw. You should have asked me. I would have said the same thing. But then again I have absolutely no expertise in troubleshooting Ring doorbells. Just like the phone support staff at Ring.

#31

No. It never works. But Level 1 phone response people always love to think so.

#32

Same problem here HDR switches off no matter what I do. Never works this is ridiculous.

#33

Hi, yes my HDR switches off too which is annoying. Doesn’t matter if I try with my iPhone or iPad. Once I cancel the app down then the toggle switches off.

#34

I have tried to turn the HDR setting on for my doorbell 2. But once I close the app and go back to view the HDR has turned itself off.

Any advice?

Iv deleted and reinstalled app

#35

Hi neighbors – confirming this is only happening on iOS devices?

#36

Mine is/are iOS device(s).

#37

Yep. HDR does not stay on on iOS

#38

Thank you- it seems this is isolated to iOS. We will send this information to the team and will bring you updates when we have more information. Thank you!

#39

Same issue here. Tried on Android and the same issue is occurring as well. HDR option keeps turning off on all my ring devices.

#40

I set the option to “enabled” on my Android, and still it gets disabled. So I don’t think it’s strictly an iOS issue. This should be priority. Stop advertising a feature that does not work.

1 Like
#41

Same for me. HDR automatically resets to off. Unfortunate!

#42

I am on iOS 5.23.0 and have this same issue

#43

Same for me. Driving me nuts.

#44

Same issue here

#45

SPECIFICALLY, WHAT IS BEING DONE ABOUT THIS DISGRACEFUL FAILURE BY RING TO CORRECT THIS PROBLEM? WE ARE TIRED OF BEING LIED TO. IS IT INCOMPETENCE OR INDIFFERENCE? NO MORE BOILERPLATE ANSWERS. ANSWER THE QUESTION.