I have been having this issue with my kitchen camera for about six months now, I just haven’t made time to check into until now. It has been fuzzy like this on both day and night mode, but it is much worse when in night mode. I have tried placing it in different areas and have tried placing in different room, but have had no luck. Worried that it is a hardware issue at this point. Open to any recommendations anyone has!
Sorry to hear about this, @tcriley27! Great call on moving this device to another room in the house. The best next step will be to reset this Camera by holding the setup button for 20 seconds. If this does not resolve your video concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
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