I have my home in the US and the Ring doorbell is attached to the home. The address on my account is at that US home. Yet when I try to obtain a plan it keeps quoting me in Canadian dollars. Why is it not allowing me to pay in US funds through my US bank account. The only thing that shows that i am Canadian is my tel #.
Any advise on how i can get my account to recognize that the locations of my doorbells are both in the USA so it can offer me the US plans in lieu of the Canadian ones?
Hi @user80946. This is quite unusual. Please send us a private message on Facebook or Twitter @Ring so our Social Team can assist you with this. Feel free to share the link to this community post in your message. Feel free to let us know how our support team was able to assist.
Hay Tom, how do I go about contacting your social team on Facebook,. Can you walk me through it since I rarely use that site.
Sure @user80946. When on the Ring Facebook page, look for the message button all the way to the right.
