Hi @user41304. It could be due to poor signal strength on your Camera. I would recommend checking the RSSI on your Camera. What can also help is rebooting your Camera using the Ring app. You can also reboot your router by unplugging it and plugging it back in. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. You can also reach out to our support team of Facebook for further assistance by sending a private message to @Ring.