‎Have I got the wrong Ring doorbell?

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user67963

Have I got the wrong Ring doorbell?

battery-video-doorbell

troubleshooting

I bought a battery Ring doorbell from a retailer (as I dont have hard wiring) It was faulty so Ring agreed to replace. I’ve set the new one up and on my devices page it shows as hardwired. Is this wrong?

67 •

0 •

28-11-2023 10:58:30

Responses (1)

C

Caitlyn_Ring

Hi @user67963. Make sure the Ring app is fully updated, then perform a reboot using the [reboot option](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera) on the Device Health page. If that doesn't resolve this, can you please share a screenshot of what you're seeing on your end regarding the power status?

0

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30-11-2023 09:33:23

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