I have had my Ring Video Doorbell Pro now for a few years and have noticed that the 'quality' of the video has diminished in the last year horribly where the camera is located. There is a sort of haze or miniscule scratches ALL over the plastic where the camera is located. It still detects motion and records it, but I can't make out any faces or vehicles for that matter. Has anyone else run into this issue?

Hi @milesej05. Have you reached out to our support team about this concern? When it comes to any physical damage or wear from weather like this, our support team can take a look at the [warranty](https://ring.com/warranty) on your Ring Doorbell Pro and determine what the best solution is. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

@milesej05 Just to double check when you installed it you peeled off all the protective plastics from the device? I have seen a few similar posts before and I think on one or two the user hadn't peeled off the plastics.

‎Has Ring Doorbell missed someone creeping up my pathway

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user73589

Has Ring Doorbell missed someone creeping up my pathway

motion-detector

hardwired-battery-video-doorbell

I have had this a couple of times in the past few nights/ early morning around 2am. Has ring missed someone walking up my pathway or is my doorbell doing strange things ?

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06-01-2024 21:47:06

Responses (1)

J

Justin_Ring

Hi @user73589. I have responded to you in this post here.

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08-01-2024 19:22:16

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