Hardwiring a Ring 2 Doorbell

I have hardwired my Ring 2 Doorbell but it won’t ring my existing chimes. If I remove the Ring 2 and short the wires then it rings. My existing bell push has an 8v transformer I was expecting to just disconnect the old bell push and connect the Ring 2. Is there something else i should be doing?

See if your Chime is supported or not.
Ring Video Doorbell Pro 2 Chime Kit Compatibility List – Ring Help

Hi @IanVincent. Also check to see if you have the correct settings in the Ring app. These settings can be found under Device Settings > General Settings. You’ll need to make sure you have the correct Chime Kit selected.