Hardwired video doorbell not showing video

I have an old original ring doorbell that I am trying to hardwire. I bought the transformer and resistor but the doorbell constantly says it’s on battery 5% and I can’t go live. The light on the doorbell is all white indicating it is hardwired. Any clue why I can’t get a live view or any alerts. The doorbell does ring if you press it but no video.

Hey @Compudds. It sounds like your device is unable to hold the charge, and since the battery is reading as below 20%, this is why the Live view is unable to pull up successfully for you. Have you been in touch with our support team on this concern? Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.