U
Hardwired Video Doorbell 2 No Longer Charging
hardwired-video-doorbell
cs-support
This hardwired door cam was installed about 5 years ago. Always maintained full charge. But now is not charging. Doorbell transformer at circuit breaker panel is at 19V, I have also swapped out battery with a very new battery from a different cam, same problem. All settings have been optimized for low power drain and I have rebooted the door cam. Hey Ring team, HELP!!!
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28-08-2023 10:53:45
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Tom_Ring
Hi @user56433. If you've reset the Doorbell, verified power from your transformer, and tried different batteries, you'll need to reach out to our support team for the next best steps. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-09-2023 07:57:50
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