Hardwired Spotlight cam stopped working. Will not enter setup mode , showing red lights above camera

Greetings. I have a spotlight cam wired 1st gen. Stopped working last night based off of events and previous health check. Have great wifi speeds and RSSI -47 on last check. All other devices on network are running great. Tried manually resetting using the button on top and even flipped the breaker off for a few minutes. Will not enter setup mode. Camera will not do anything but all of the red LED above the lens are lit up constantly. Please help

Hi @NovemberWhiskey. The steps you took were excellent troubleshooting steps to take when a Spotlight Cam Wired will not enter setup mode. You also want to try plugging your Camera into a different outlet to see if it makes a difference. If your Camera is hardwired, verify that it is receiving the proper amount of power, which is 100–240 volts. Since this involves high voltage, we strongly recommend consulting a qualified electrician for help. If you have tried the steps that apply to your Camera and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

Thanks. Have an electrician coming tomorrow afternoon to test voltage. Will update afterwards

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