Hi there, neighbors! When it comes to charging your Video Doorbell battery with power supplied from wiring, there are many variables to consider. Not just in the wiring, but the environment and usage as well. Check out our Community post about battery drain to understand what will impact battery. I recommend also visiting this Hardwiring Guide for Battery Powered Video Doorbells, as it is full of tips that helped me to optimize this experience.
If these steps have been covered to no avail and a closer look is needed, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.