Hardwired Ring Video Doorbell won't show hardwired

Products Video Doorbells
#1

My Ring Video Doorbell is hardwired, elctrician has checked everything: continuity is good, voltage is good, Transformer is good, resister is working fine. But the actual doorbell won’t light up solid white to show “wired”. Electrician has checked power at the camera as well-continuity is good, voltage is good.

I’m using a wireless chime and everyting works as its supposed to: bell and camera. The only thing it will not do is light up white to show hard power. Any suggestions? I’ve had my unit for at least 3 years. Got it when Ring was fist intoduced, so it’s a first Gen so to speak.

Thanks for any ideas. Again, Electrician has checked everything ans is stumped. Could it be an actual harware issue with the camera itself?

#2

Hi @lttmddj7! Great work having the electrician confirm all is sufficient. With the wiring sounding proper, the next best step would be to check the contacts on the mounting bracket. You mentioned having a classic Video Doorbell, which will receive it’s power via the contact strips on the bracket. Please ensure the bracket is not warped, and the contacts are not scratched or damaged.

Keep in mind, the charge received from existing wiring depends on the power supplied as well as the usage and other factors. With power being ruled out, temperature, usage, and even wifi signal strength can effect battery and recharging. Our support team is always happy to help with in-depth troubleshooting if needed! :slight_smile:

#3

I’m having the same issues, along with other folks from a different thread (“ring doorbell doesn’t charge”). Most blamed on firmware.

I checked all voltage out of the house and connectors. All were good. Also adjusted connectors to make sure they didn’t sit too low to not contact the flat contacts. Still no good. Oh and they are not warped or scratched.

Battery shouldn’t matter since this is for hardwired (not sure why Ring keeps blaming it on the battery). Also saw some blame for cold temperatures. Guarantee that isn’t it in Texas. Oh and WiFi signal strength shows good too.

Added pics to show firmware up to date and it’s showing battery power as power source (I just manually charged it, since it was down to under 20%).

#4

Hi @Decaf. Since the device is not registering as hardwired and is saying battery, this is why the device is not getting a trickle charge from the wired setup that you have it under. Since you have checked the connection to ensure there is power going through it and that everything is fine, this would be best handled with our support team who can take a deeper look into your device and why it’s not registering as hardwired. This has been recommended in the other threads on this concern as well, so please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Feel free to come back to this thread and report back in any other threads what our support team is able to do for you to get this functioning again as it should and show hardwired, or what they’re able to conclude from looking into this for you. Thank you, neighbor. :slight_smile:

#5

Ring works on a 2g network. I had a 2g echo dot inside and opposite the ring gen. 2

I moved the echo dot across the room and it seemed to have fixed the problem for now.

If you have a 2g device near your doorbell moving it may help.