Hardwired ring doorbell is charging but not activating chime

Products Video Doorbells
#1

My ring doorbell is hardwired to a 22V mechanical doorchime.

Ring settings show it as being hardwired, and it is getting a tricklecharge (and never requires a usb charge). However the mechanical chime does not get activated when the ring button is pressed. When I remove the ring device and jumper the contacts the mechanical chime rings as expected.

Thoughts?

#2

Hey @Msingle. While you do have a compatible power setup, you may not have a compatible chime kit. What kind of internal chime kit do you have? You can verify if it’s compatible in our list here.