Hardwired ring 3

Hi does anyone have any idea why my ring won’t connect please,it just went off line and then won’t re connect,I have turned the power off to it,pressed the orange button and also turned off my router but still no luck.

Hi @user29428. If your Doorbell 3 is not reconnecting to your wifi, try these additional steps:

  • Verify your Ring app and phone are up-to-date with the latest updates available.
  • Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then go through reconnecting it to your wifi.
  • Try doing the setup on a different phone or tablet using your Ring account.
  • Disable any active VPNs on your network.

We also have this Help Center article here with router settings to double check in case something was changed on your network. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

NOTE: Reconnecting your Doorbell 3 requires that you input your five-digit security pin that came with your device on a piece of paper in the Ring app. If you no longer have it, it can be found on the back of your Doorbell.