‎Hardwired doorbell says offline

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user9638

Hardwired doorbell says offline

hardwired-video-doorbell

Ring doorbell is hardwired to power but runs off wifi. When logging in via the app it says device offline however there is no wifi reset option and all other devices are working.

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21-04-2022 12:26:24

Responses (1)

M
Marley_Ring
Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Next, please reconnect your Ring device by following the steps in this [help center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-04-2022 02:56:16
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