Hardwired doorbell does not keep battery charged

On the Ring site it says that if you hard wire the doorbell that you wouldn’t have to charge the battery. The following is the quote from their site. “If your Ring Video Doorbell 2 is hardwired to an existing doorbell, that will keep it charged with normal use. If your Ring Video Doorbell 2 is not hardwired, the battery will need to be periodically recharged.” WELL THAT IS A LIE. Hardwiring your doorbell does NOT keep it charged! You still have to charge the battery which means you have to flip the breaker, disconnect the wiring, charge the battery for 5-10 hours, connect the wiring, reinstall the doorbell, flip the breaker and then reset the device and all connected devices. If you don’t mind doing that, it works fine.

Hi @user76191. Hardwiring a battery powered Ring Doorbell will provide it with a trickle charge, which can extend the amount of time between charges. With average use, you may not have to charge the battery very often at all. However, the Doorbell is still powered from the rechargeable battery and not directly via the doorbell wiring.

Various factors can affect the battery life, including the amount of activity your doorbell records and the weather. Extremely cold weather can negatively impact the lithium-ion batteries used in Ring devices. Thanks for sharing your feedback.

check snapshot capture and set it to one hour my video doorbell 3 battery was at 3% changed this setting it’s now at 31% . if you already have it set to this toggle it on and off don’t forget to save each time. hopefully, it will start to charge. this is using a power adapter sold by ring

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Great callout @user78131. Thank you for this suggestion.

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