Responses (29)

• G

  GrahamP3

  I have the same issue with my doorbell 4. Have raised my problem with the RING technical department. They confirmed that my doorbell had 20v and was trickle charging and the problem was with the App and not a matter of concern. I registered my disappointment at not being able to be aware of the loss of the 20v supply other than by monitoring battery discharge.

  1

  •

  24-07-2021 10:21:19

  •

  Reply
• A

  alvinio

  Hi all, I have just installed using existing doorbell wiring, my 2nd Generation Video Doorbell, 15V AC supply is live, but app shows battery and not hardwired. Original Doorbell is a Friedland 230 Big Ben which is on the compatible chimes list, so I assume the Friedland Transformer is also okay being a D753 8V/1A. Is this probably a software issue as reported above?

  0

  •

  24-07-2021 01:40:57

  •

  Reply
• M

  Matt9300

  Mine is the same! Pain in the rear end - all indications point to it getting power - solid light, etc but it doesn’t say hardwired in the UI or have a charging symbol so I’m not convinced

  0

  •

  25-07-2021 09:24:47

  •

  Reply
• K

  Kazky

  Same issue for me, I have a Ring doorbell 1, bought the ring charger last year & all has been fine until Friday when I got a notification that the battery was at 30%. Took it down & charged it via USB. It’s just draining & not showing as hardwired. Seems strange we’re all having this problem.

  0

  •

  26-07-2021 08:49:29

  •

  Reply
• J

  JetRocket11

  Same issue here with Video Doorbell (2020 Release). Noticed today that it’s no longer saying “Hardwired” but the transformer voltage is all good on both ends. Also my parents are seeing same issue with Video Doorbell 2. It stopped saying hardwired but the battery level remains at 100% Has anyone contacted Ring support yet? So many posts - surely someone must have called already ;)

  0

  •

  28-07-2021 06:01:08

  •

  Reply