Hardwired but not charging

My ring doorbell 2 is hardwired and never had charging issues. Today it’s alerting me that the battery needs to charged. It’s at 14%. It’s been very cold -1 to 5F. Could that be the issue? It’s never happened in other winters. The wires are fine and I can see it knows it is hardwired. All electric circuits are working in the house and outdoor lights. How do I fix this?

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This could be because your transformer is not providing enough voltage. You may want to look into getting a 24v transformer designed for the Ring Video Doorbell. Hope this helps!

https://www.amazon.com/Ring-8EAGS7-0EN0-Doorbell-Hardwired-Transformer/dp/B07H4VQPK3/ref=asc_df_B07H4VQPK3/?tag=hyprod-20&linkCode=df0&hvadid=366430786295&hvpos=&hvnetw=g&hvrand=12072873229214000991&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9002227&hvtargid=pla-812423499972&psc=1&tag=&ref=&adgrpid=75985294733&hvpone=&hvptwo=&hvadid=366430786295&hvpos=&hvnetw=g&hvrand=12072873229214000991&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9002227&hvtargid=pla-812423499972 - This should resolve the issue.