Hardwire 1stGen door bell

Just purchased from Ring a 2nd Gen power adapter to hardwire my 1st Gen. doorbell, which ring started I can do. Not sure where I’ve gone wrong, but the Battery is not charging.

Any ideas please?

I have a 1st Gen, not sure if the later Gen’s are the same or not. The plate that mounts to wall must be flat on the surface it’s mounted on. If it is flexed in anyway, it won’t charge the battery. Mine is on stucco, I used flat rubber O rings to keep mine from flexing and staying perfectly flat. There is not much tolerance between the mounting plate contacts and the Ring doorbell.

Thanks, I’ll give that a go and see if it fixed it.

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IT WORKS! Thank you so much.

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Great work here, neighbors!