Hard wired stick up won’t give me a live feed only recorded motion detected view as it says I need to charge the battery?

Hard wired stick up won’t give me a live feed only recorded motion detected view as it says I need to charge the battery??

Hi @Danielpoll. Is there a specific error you are getting when attempting Live View? Is this happening on WiFi, cellular data or both? Also, what is the RSSI for the camera? This can be found in the Device Health section of the Ring app. I suggest downloading the Rapid Ring app and seeing if you are able to Live View on that app, as it is designed exclusively for Live View. Let me know if that helps.