Hard wired floodlight cam

I have a ring floodlight cam hardwired . Suddenly the light won’t come on nor can I get it to stay on when I toggle the button in the app. The voice is also not working and I can’t get it to do a hard reset . Extremely frustrating any suggestions ?

Hi @Mlarochelle. Is this cam hardwired to a circuit that is on a switch? Do you know the RSSI of the Floodlight cam? Have you tried flipping the circuit breaker off for 5 mins, the back on? Are you still able to Live View from the Floodlight Cam? These questions will give more insight to how we can troubleshoot this concern.