Hard wire Ring door bell not working

Products Video Doorbells
#1

Hi can anyone please help.

So i have been contemplating about hardwiring the Ring to my existing mains door bell which the weekend i managed to do easily enough. Well i thought.

I have included the transformer as nothing was happening without so i had read up tried the diffusor thingy bob tried that nothing tried changing it around nothing and well at the nd of my teather,

I have read up somwhere that ring had to dial into the settings and change something around, however is this correct or has anyone else had this problem?

Much appriciated

#2

Have you figured it out?

My ring doorbell worked for years and recently stopped working. I called customer support and was told to charge the battery. I attempted to ask questions, just to get a better understanding, but was told, “Just listen to what I’m telling you." It makes me not want to call back.