Ring Video Doorbell
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Q
Hard hard reset
my device got connected to one of my email, and something happened and I deleted my email. now if I wan to log in into that account I can't. now I'm trying to hard reset the device, so I cant use it in my new account (new email), but the hard reset didn't work...so.. how...
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04-12-2020 02:14:06
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Caitlyn_Ring
Hi @Qwerty777. Would you mind reaching out to your support team on this matter? They'll be able to help you get signed into the appropriate account that your Doorbell is associated with, as Ring devices can only be set up under one email address at a time. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-12-2020 17:58:27
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