Hi @user70842. Try factory resetting your Ring device by pressing and holding the setup button on it for 20–25 seconds, then [reconnecting it to your wifi](https://support.help.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi). If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.