Very disappointiled with Ring’s customer service. Too bad I invested too much and stuck with them now. I have professional monitoring and I found out that their lifetime warranty is nothing but a scam.
Had false alarm at 4am today. It says contact sensor tampered but there are no signs of tampering. The battery cover was completely secure. What to do so that it doesn't happen again? Ring's warranty is a scam. They are not even replacing faulty sensor
First and foremost you need to understand what tampering means. Because what you think it is and what the device actually detects are ENTIRELY two different things.
Tampering is based on the INTERNAL sensor of the device.
The leading causes of EVERY sensor (this includes ADT and Ring which are the two most sold units out there) detecting a tampering event can be traced back to one of three events.
- Someone is actually messing with it (LEAST likely event to happen)
- A bug is actually inside it (more likely than #1)
- You house is shifting. (Single most likely cause)
Yeah, the leading cause is your foundation shifting. And guess what, if you aren’t watering your foundation religiously (BTW a huge waste of water in my opinion) then you are going to get a sensor tamper alert. Fact of life. The only thing you can do is spend a lot of money on watering to keep it from happening if it isn’t a bug or a person.
Foundation Shifting causing a tamper of a sensor? Not buying that one at all.
The sensor that went off 14 times in under 30 second on my nook window (which now has a 7" crack in it from the top left corner) and the paint cracks in the frame of that area speak to not only the possibility but that it actually happens. From Ring " The Tampered Indicator lets you know when one of your sensors has been removed or adjusted in some way". Adjustment equals movement A house settling is the very definition of movement. Hence how and why it does happen.
It happens to occur most often on new homes in the first three years or a house where the ground around the slab is allowed to completely dry out (like it has here in Texas if you are following watering restrictions).
Also, it really doesn’t matter what you buy/think. A fact can’t be argued with. Just because you’re ignorant of that fact doesn’t change that fact.
I know the sensor design. It’s not ignorance, I will stick with my answer that a shifting foundation is not going to cause a tamper alarm with a door/window sensor. And having spent a lot of time in Texas, I am well aware of the active soil in many areas of the state.
Hey neighbors, thanks for jumping in on this thread and sharing your experiences. Everyone’s experience with their Ring system will vary to some degree, so let’s try to remain civil and polite when interacting with one another.
Hi @user56203. Ring devices have a one year warranty by default, which can be extended by subscribing to the Ring Protect Plus or Pro plan while the original warranty is still active. If there is a lapse in the plan, the warranty will not longer apply to the device. Only our support team can check your device’s warranty to determine if it is active, as we do not have access to any account details on the Ring Community.
The interesting thing was I had something similar happened just two days ago. I got a new sensor for the fridge (figured out how to do secret alerts when Ring support said it could not be done and others said I needed to use IFTTT or Alexa Routines) and installed the sensor on the door.
A few hours later I started getting texts and email saying it was “tampered” with, then “no longer tampered”…this went on and on for severals hours. Finally I shut off the alerts.
I went down to the basement fridge and slid the sensor off the sled and then put the sensor back on. Problem seems to now be solved.
If you look at the door/window sensor, it has a little plastic tab that slides against a tiny momentary switch. My guess is that if the little plastic tab does not hit that tiny switch correctly, it will move to any vibration and cause the false tampering alert. Sliding the sensor off the sled and putting it back on might have aligned it better to end the false tampering alerts.
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