Ring Security Cameras
Grounding wire missing from Ring Floodlight
I recently put some new siding up on my house and had to remove my Ring Floodlight. When doing so, I somehow removed the grounding wire that originates from inside the flood light camera. I no longer have that wire. The grounding wire from the junction box still exists. Is it possible to put a new grounding cable into my flood light camera? If so, how do I do that? I attached a picture as a reference where I assume the grounding wire should reside.
1889 •
0 •
0 •
22-10-2020 03:56:03
Responses (2)
- T
Hi @shdavistx. For this particular concern, I would reach out to our support team. They will be able to give you the next best steps for correcting your missing wire. In the mean time, I would recommend turn the power to this device completely off. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
23-10-2020 10:58:21
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
shdavistx
Bump
0
22-10-2020 11:19:11
•