L
User Solution
Grey screen or frozen image on recordings after a minute or so
troubleshooting
hardwired-battery-video-doorbell
video-quality
Many of my recordings just show a grey screen or frozen image after about a minute. The audio continues. Seems to be worse since disabling advanced motion detection.
Device is hardwired with RSSI -59
Any ideas?
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15-01-2023 01:07:30
Responses (3)
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Justin_Ring
Hi @Localhero13. If you are experiencing poor video quality, try the following steps:
Reboot your Doorbell using the Ring app.
Reboot your router by unplugging it for 10 seconds and plugging it back in
Review our Community page on RSSI, which is a measure of signal strength.
We also have this Help Center page with other steps you can try. I hope this helps. If the issue persists after trying the above, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.
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16-01-2023 08:40:58
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