Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @docew. For a concern like this, I'd recommend performing a reset and a new setup on your Camera. To reset it, you'll just need to hold down the setup button for at least 20 seconds. Once that's done, you'll need to walk through a new setup in the Ring App by following the steps under Set Up a Device. If this concern persists after these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team will be able to take a closer look at your device and account and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
25-09-2020 23:09:07
•