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I

ienjoyanime

Grainy video quality

battery-video-doorbell

android

troubleshooting

video-quality

The past couple days, the video quality on my Ring wireless doorbell has been super pixelated/grainy and I can't seem to figure out how to fix it. It didn't start doing this until I decided to clear the cache for the Ring app because it was taking forever to load the live feed. I've literally tried everything Ring suggests, but I swear it's not my wifi! I have no idea what to do and I want my nice high quality video back, especially when it comes to the live feed!

1041 •

0 •

21-03-2022 07:57:38

Responses (1)

C

Caitlyn_Ring

Hi @ienjoyanime. Would you mind sharing a screenshot or video example of this poor video quality that you're experiencing with your Doorbell? I'd be happy to take a look and see what you're seeing in order to provide troubleshooting assistance. Additionally, I would recommend looking at the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) for your Doorbell on the Device Health page, as this will indicate the strength of the wifi connection your Doorbell is receiving.

0

•

22-03-2022 11:48:46

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