Ring Security Cameras
Glass/plastic disc cover over lens droppng off
I have a RING floodlight cam pro. The camera and lights work fine - and the image is great but over the last few days the disc of glass/plastic keeps coming loose which means I dont get a clear image as the disc creates a problem. 1. Should that disc be fixed on - or is this something I should have removed when installing it 2. If it is integral and protects the lens itself how can I make it stay put ?? I don't want the lens to be damaged by the weather. thanks
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06-10-2021 07:49:14
Responses (5)
- M
My small round glass lens over the camera keeps falling off, how do I reattach it? Floodlight cam.
•1
28-11-2021 10:54:49
CHi @Mlake. Would you mind contacting our support team for this? Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this with you and determine if a replacement part is needed. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
30-11-2021 08:16:15
UHello, i too started having this issue today. The cover is half on/half off so it's really noticeable in the recordings. Thank you!
•1
03-08-2022 10:57:43
CHi @user19591. Please reach out to our support team regarding physical damage like this, as they will need to review the damage and your device's warranty to determine the best solution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•0
05-08-2022 03:52:26
- I
I’ve got exactly the same problem Can you please let me know what to do to fix it. The plastic disc is half on half off and keeps popping out. 
•1
04-11-2022 10:59:30
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- J
Hi @Ian2022. As mentioned before, for this concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-11-2022 05:54:38
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- N
Same issue here. It fell and broke in half. Now I don't have a way to replace and they gave me a discount code instead. I am a little disappointed, you would think they'd keep some replacement of those glass cover which probably cost them less than $1. It's definitely a flaw in the design.
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08-10-2023 09:32:44
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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07-11-2023 09:32:50
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Tom_Ring
Hi @Judithnosrati. I'm not sure which specific "disk" you are talking about. Would you be able to upload a picture of this so I can take a look and give a suggestion? Thanks, neighbor!
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08-10-2021 07:57:16
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