Glass/plastic disc cover over lens droppng off

Products Security Cams
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#1

I have a RING floodlight cam pro. The camera and lights work fine - and the image is great but over the last few days the disc of glass/plastic keeps coming loose which means I dont get a clear image as the disc creates a problem.

  1. Should that disc be fixed on - or is this something I should have removed when installing it
  2. If it is integral and protects the lens itself how can I make it stay put ?? I don’t want the lens to be damaged by the weather.

thanks

#2

Hi @Judithnosrati. I’m not sure which specific “disk” you are talking about. Would you be able to upload a picture of this so I can take a look and give a suggestion? Thanks, neighbor!

#3

My small round glass lens over the camera keeps falling off, how do I reattach it?
Floodlight cam.

#4

Hi @Mlake. Would you mind contacting our support team for this? Please give our support team a call at one of the numbers available here so they can look into this with you and determine if a replacement part is needed. If you are outside of the US, please visit here to see how to contact support.

#5

Hello, i too started having this issue today. The cover is half on/half off so it’s really noticeable in the recordings. Thank you!

#6

Hi @user19591. Please reach out to our support team regarding physical damage like this, as they will need to review the damage and your device’s warranty to determine the best solution. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.