Getting audio recording but video is frozen + login issue

Hi @mcdanielth. You are able to use the Ring app on a smart phone or tablet to always stay logged in and not have to be logged out every 30 days like on our website. As for your video freezing on your Video Doorbell, try the following steps:

We also have this Help Center article here with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.