Hi @mcdanielth. You are able to use the Ring app on a smart phone or tablet to always stay logged in and not have to be logged out every 30 days like on our website. As for your video freezing on your Video Doorbell, try the following steps: * Verify that your Ring app and smart phone are caught up with the latest updates available. * [Reboot your Ring device from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Reboot your router by unplugging it for 10 seconds and plugging it back in. * [Verify your Doorbell has good signal strength, also known as RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting) with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.