I have setup the geofence feature. Both me and my wife use the ring app on our phones. How can we set up geofence to trigger a reminder ONLY if both the users are outside the perimeter?
Hi @penicillinman. At this time, it’s not possible to set the Geofence feature up to trigger a reminder only if both users are outside the perimeter. As we value our neighbors’ feedback, we’ve created a Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
I had the same question. I do not see this being a useful feature if every time I leave the house it wants to arm even though a shared user is still in the home.
So, let me get this straight: Ring released a feature like this that DOESN’T already have a built-in way to address shared users residing in the same address AND doesn’t give the users an option to make exceptions to the rule? Ha ha! Great job, Everyone.
I’m sorry to be so scarcastic, but such a mistake makes a very useful feature not useable for, what I assume, is a very large percentage of Ring subscribers.
If the goal is to, instead, beta test this feature with those without shared users on their accounts, that’s fine. That’s not the way it is being advertised, however.
Can’t make those kinds of errors in judgement these days. Ring is still the best option for the vast majority of users, I suspect, but these decisions don’t inspire confidence in the software development team.
It’s not hard to poll users these days in addition to the dedicated R&D team(s). Ring should be doing better.
Please add an option to enable this when multiple users are in the household
I just set this feature up on my phone and then saw this post. What a waste of time. If GeoFence does not look at multiple users, what good is it! I’ll be turning this off immediately.
Is this still true? Holy cow, what a completely useless feature. Stop releasing beta features until you hire a product manager to actually review them.
Is this still an issue? Have multiple people in my house and need to setup.
Couldn’t agree more, unless you are a bachelor/bachelorette, this is useless feature.
Any update on this? The app NEEDS to look at all shared users before alerting to arm/disarm alarm… Canary did this. SmartThings can do this. Therefore it can’t be hard. Please fix.
+1, we also can’t use geofencing until this issue is addressed. Disappointed.
It does seem counterproductive to have geofencing available to only a single person. Think toomstes, spouses, kids, etc. Let’s get this feature updated to be useful in the real world.