Geofence arm/disarm reminder feature

The RING app isn’t allowing me to enable the GEOFENCE ARM/DISARM FEATURE. It’s greyed out and when I open it, it says I need a RING PROTECT PLAN, which I have had since 2021. I have checked s d my plan is active. Can someone please report this to engineering…

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HI @YvonneM65. For this concern, you’ll need to reach out to our support team directly. You can send us a private message on Facebook @Ring, or please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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Also having this issue. Spent quite a while on the phone to support who were not able to assist. @Tom_Ring. Can this please be reported to engineering as all steps provided by support do not work.

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I’m also having this issue. Does anyone know if it’s likely to be fixed anytime soon?

Hi neighbors. We appreciate you informing us of this issue. Rest assured that our team is investigating and working to resolve the issue as soon as possible. Once we have an update regarding this concern, we will come here and provide an update. I will be marking this as a temporary solution so others can find this information easily. Thank you for your time and patience.

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Any further progress from this post:

The feature is greyed out and unable to use even though I have a Protect Plan.

Hi neighbors. This issue was resolved with an update to the Ring app. Please make sure your Ring app is up-to-date. If you are still having this concern with the latest version of the Ring app, please give our support team a call at one of the numbers available here to further investigate.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.