Ring Video Doorbell

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U
Generation 1 doorbell has stopped ringing the mechanical doorbell
hardwired-video-doorbell
troubleshooting

Ring Generation 1 doorbell has stopped ringing the mechanical doorbell, which it rang just fine for years.Doorbell is still showing Hardwired. Battery level is showing 92%Had stopped ringing on the device itself, but has started to do that again.Checked wi-fi, getting roughly 70Mbs up and down. RSSI -48Mechanical doorbell rings if wires are shorted at ring mounting plate.Hard reset doorbell.

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14-08-2022 22:50:53

Responses (1)

  • J

    Hi @user20762. Thank you for sharing which troubleshooting steps you've tried so far. Since those steps did not work, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    16-08-2022 17:56:47

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