Ring Generation 1 doorbell has stopped ringing the mechanical doorbell, which it rang just fine for years.
Doorbell is still showing Hardwired. Battery level is showing 92%
Had stopped ringing on the device itself, but has started to do that again.
Checked wi-fi, getting roughly 70Mbs up and down. RSSI -48
Mechanical doorbell rings if wires are shorted at ring mounting plate.
Hard reset doorbell.
Hi @user20762. Thank you for sharing which troubleshooting steps you’ve tried so far. Since those steps did not work, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.