Ring Alarm
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M
Gen2 keypad offline
troubleshooting
keypad
Hi,I recently setup my Ring security and that day my keypad was online. The next day it went offlinecand hasn't been back on since. I tried all the tips but none worked. Any help is appreciated. I bought this off Amazon, refurbished. Thanks!
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27-08-2022 19:41:22
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Tom_Ring
Hi @Michc615. Check out this page [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) for tips on troubleshooting your Ring Keypad. If you've tried these to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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29-08-2022 22:43:09
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