Gen2 keypad offline

Hi,
I recently setup my Ring security and that day my keypad was online. The next day it went offlinecand hasn’t been back on since. I tried all the tips but none worked. Any help is appreciated. I bought this off Amazon, refurbished.
Thanks!

Hi @Michc615. Check out this page here for tips on troubleshooting your Ring Keypad. If you’ve tried these to no avail, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.