@jarbarian wrote:
There’s several threads about stick up cams and Iive view not working. Mine is worse. The stick up cam has stopped working and I have to take down the camera and do a full reset. It’s not the network they have always worked but it’s only one cam of four with this problem.
Yes it did get a firmware update x2. I’m thinking after 3 years this stick up cam is dead. All four stick up cams never seem to charge above 90% anymore.
Ring you really need to tell us the useable service live of your product. I get that batteries degrade but not the cameras.
#frustrated
Hello @jarbarian ,
Since you have multiple cameras that all worked until this one camera is ‘dead’, I assume you have the Ring Protection Plan “PLUS” subscription? Therefore you would have the Extended Warranty.
Device Warranty
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Protect Plus Plan - includes an extended warranty which will extend your device’s original warranty. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription.
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Protect Basic Plan - includes one year manufacturer’s warranty from the purchase date of the device. The standard warranty does not require a Ring Protect Plan subscription.
https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans
For Warranty information for possible replacement of your ‘dead’ camera, you’ll need to telephone Ring Support:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
Unfortunately the batteries are not covered under this warranty. As you already said, and just like how you need to periodically replace your car battery, the life-span on the camera batteries will eventually get to the point where they too will not hold a full charge.
I hope this helps you and you get a new camera. 
