There’s several threads about stick up cams and Iive view not working. Mine is worse. The stick up cam has stopped working and I have to take down the camera and do a full reset. It’s not the network they have always worked but it’s only one cam of four with this problem.
Yes it did get a firmware update x2. I’m thinking after 3 years this stick up cam is dead. All four stick up cams never seem to charge above 90% anymore.
Ring you really need to tell us the useable service live of your product. I get that batteries degrade but not the cameras.
Hello @jarbarian ,
Since you have multiple cameras that all worked until this one camera is ‘dead’, I assume you have the Ring Protection Plan “PLUS” subscription? Therefore you would have the Extended Warranty.
Protect Plus Plan - includes an extended warranty which will extend your device’s original warranty. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription.
Protect Basic Plan - includes one year manufacturer’s warranty from the purchase date of the device. The standard warranty does not require a Ring Protect Plan subscription.
For Warranty information for possible replacement of your ‘dead’ camera, you’ll need to telephone Ring Support:
Due to the Covid-19, their available hours have been changed also:
Unfortunately the batteries are not covered under this warranty. As you already said, and just like how you need to periodically replace your car battery, the life-span on the camera batteries will eventually get to the point where they too will not hold a full charge.
I hope this helps you and you get a new camera.