‎Gen 2 Ring Doorbell - picture image pink

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user66654

Gen 2 Ring Doorbell - picture image pink

battery-video-doorbell

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Looking for some advice on how to proceed and if this issue is covered under warranty, struggling to find a direct contact for Ring or their warranty process. I’ve reviewed various suggestions previously posted for resetting the device, shining a bright light at the IR sensors etc but nothing has resolved the issue. ![IMG_5934|373x500](upload://riylLqplbfQFvvEzXrhCiGfzkYH.jpeg)

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15-11-2023 03:29:12

Responses (2)

J
Justin_Ring
Hi @user66654. If none of the recommended troubleshooting steps worked for you to resolve this concern, the next best step is to contact our support team for further assistance. Our support team will decide if a replacement is needed and also verify that your device is within [warranty](https://ring.com/warranty). Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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16-11-2023 07:36:24
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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16-12-2023 07:36:59
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