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Gen 2 Motion Sensor - Very poor range in detecting motion (or defective?)
Just installing new Gen 2 devices with my existing Gen 1 Alarm System.Added a Gen 2 motion sensor to my existing Gen 1 Alarm System with no issues.I tested motion detection on this new Gen 2 motion sensor. I put it next to a Gen 1 motion sensor.For every movement, the Gen 1 motion sensor (on medium sensitivity) could detect motions, while the Gen 2 motion sensor (on high sensitivity) could not.I had to come to as close as 6 feet, then the Gen 2 motion sensor was finally able to detect motion.Is this a defective Gen 2 motion sensor unit I have, or the new Gen 2 unit just performs poorly compared to Gen 1 motion sensor? This very short range of 6 feet on the Gen 2 motion sensor is totally not acceptable.
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14-10-2020 03:36:46
Responses (3)
- C
I have had similar experience with Gen 1 Motion Detection being GREAT; Gen 2 Being UNSATISFACTORY. My Gen 2 won't detect motion coming towards it, i.e., a car coming down my driveway towards the house; it will belatedly pickup a car driving away, i.e., up my driveway leaving the house. Gen 1 is sharp as a tack both ways. I've spent days trying every possible Gen 2 Mode; no advanced; advanced Zone 1...moved it around; added Zone 2; added Zone 3; Max Sensitivity. Nothing will get the Motion Sensor to pickup motion coming towards it. It only picks up people when they are directly in front of the camera. How do we get a Defective Gen 2 Replaced? I threw away the box or I would return it. Don't buy a Gen 2. I LOVE my Gen 1.
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04-01-2021 14:56:02
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- D
Hi @Kenny326, I know this is a very old thread, but I am curious what the resolution to your problem was as Ring customer support didn't offer any solutions. I have a gen 2 motion sensor I installed in my shed a while back and it is basically worthless. I can walk around for quite a while and it never triggers. I have about 6 Honeywell hard wired motion sensors in my house and they trigger consistently from 1 to 40 ft away, almost literally if I blink. I am wondering if the gen 2 motion sleeps most of the time to save battery consumption and this makes is miss detecting motion especially if it is at a slow rate of movement.
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10-06-2023 02:27:09
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Caitlyn_Ring
Hi @Kenny326. If you're experiencing concerns with the motion detection on your Motion Detector, I'd recommend reviewing [this](https://support.ring.com/hc/en-us/articles/115005178546-Getting-Started-Placing-Sensors-and-Motion-Detectors) Help Center Article for some tips on how to position it. You may also want to contact our support team as they can help walk you through more advanced troubleshooting steps if needed. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-10-2020 17:52:25
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