Gen 2 Keypad

My Gen 2 Keypad has gone offline twice in the last 5 days after returning home and attempting to disarm the system. I have to disarm using my Ring App. Why does it keep falling offline? It is 5’ from the base station.

If my daughters visit, they would not be able to disarm the system because they do not have that option to control my system on their Ring App.

Hey @mgreen025. It sounds like you may need to be in touch with our support team, as they can see why a device is falling offline. Could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how the call goes, as your solution may help other neighbors! :slight_smile: