Ring Video Doorbell
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Gen 1 Doorbell Not Picking Up Motion
Hello,My Ring shows that it has a strong connection. I even purchased a wifi extender to make sure it's wifi signal stays strong. It's still extrememly spotty in picking up motion. A package was just delivered in front of the camera and no motion was picked up. I've attached a file to show how the delivery person was literally in the camera view for at least 2-3 minutes to deliver the package yet nothing was picked up. Please advise
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26-10-2020 14:44:09
Responses (3)
- T
Hey @SSLEE88 . Since none of the above mentioned tips seem to have offered any improvement, I would reach out to our support team to assist you with this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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30-10-2020 21:20:09
- M
Was there a solution to this bc I have the same issue. It will pick up me when I come and go but I’ve had several deliveries on different days with no motion detected.
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11-03-2021 01:33:09
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Tom_Ring
Hi @SSLEE88. There may be a few settings that need to be adjusted. Your [Motion Frequency](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-to-Set-Your-Motion-Frequency/ba-p/22918) will determine how much dwell time is in between recordings. Your [Motion Settings](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) will set the area for where motion is picked up. Even though you have a good wifi signal, try rebooting your internet router to see if that offers any improvement. I hope this information helps!
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28-10-2020 15:24:38
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