‎Fuzzy nightvision on doorbell 2

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T

Torcha

Fuzzy nightvision on doorbell 2

battery-video-doorbell

troubleshooting

video-quality

Hi, I keep getting this fuzzy nightvision all the time. I just reset the doorbell 2 and the night vision was ok few nights and now its back to "useless". Day is ok. ![nightbad|160x392](upload://i8poBppcws3WOkaxSDEOpeXOVkB.png)

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26-07-2023 07:44:23

Responses (2)

T
Torcha
![nightok|204x500](upload://wcvU6RaLXJTqMEhdzm0yISgDuO6.png) This is snap from night before.
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26-07-2023 07:44:58
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C
Caitlyn_Ring
Hi @Torcha. Did you reboot or fully reset the Doorbell? The reboot option is located on the Device Health page in the Ring app and only takes a few moments. To fully reset the Doorbell, you need to hold down the setup button for at least 20 seconds, then perform a new setup in the Ring app using the steps under Set Up a Device. If you've performed both of those steps and this issue persists, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to explore all troubleshooting options. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-07-2023 09:53:56
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