Full battery shows no charge on one side only

We’ve had our spotlight cam for 18 months and really like it. However, starting this morning, when I go to Devices and then select the camera, it shows that the left battery is totally drained, even when I’ve replaced it with a fully charged one. I tried swapping out the two batteries (right battery into left slot and vice versa) and it still shows that the left side has a drained battery. Any suggestions on how to fix this? TIA!

Good question @dgough!The first best thing to check, is that the battery slot in question is clear of any debris and the hatch is closed completely. Upon returning the charged battery to the Camera, it will update that battery reading once it connects back to wifi. Please also check connection to ensure the Spotlight Cam is online to update this information.

If you are inserting the charged battery and the Spotlight Cam is not showing it as being charged, or not operating at all, I recommend contacting our support team, at 800-656-1918, for more in depth troubleshooting. Keep in mind, as you have 2 batteries, this test is best done using just one battery. I hope this helps! :slight_smile:

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Thanks, Marley_Ring, for the helpful tips. I removed the camera and checked the slot, which seemed clear. One battery worked fine in both slots, but the other one didn’t, so I’m starting to wonder if that battery is simply on the point of failing for whatever reason. I’ve bought another battery from Best Buy to replace the one that seems to be going bad, so all should be good.

Thank you again!

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