I am really tired of these things not working. These cameras are extremely unreliable. They just randomly stop working and need to be rebooted at different times. For security purposes, something that does not work reliably is just no good to anyone.
Ever since I have had these cameras which was this past Dec, they never EVER worked reliably. Constantly have to remove the battery/unplug for resetting. I have 3 cameras and one Peep Hole Camera. The peephole is the only one that I have never had to reset. The yard camera only twice, indoor one a few times, but the Front outside, every day. And this was a replacement to one that I have had similar problems with before until it completely died.
I cannot deal with this any longer I really can’t. I need these to actually work and do the job as intended. I know many of you are thinking “Why doesn’t he just do another exchange?”. We’ll it’s not that easy. While the support staff was nice enough, it takes much too long. First you get one support staff, do the whole reset thing which takes a lot of time, then when it’s still an issue go to the next support staff which has you reset a couple of times, and questions and so on. Then you have to do the return of the old one once the new one is received. And the issue with the front one now is it dies it once a day. So with a reset it works, and when they have me reset it of course it will work which means I will have to call back and do this all over again. I do not have the time for it. I work 16 hour days. I have no time for these games with a product that does not work correctly. And I NEED a camera system that works.
I wish Ring would just buy back all this. I have invested so much in a faulty product & system. I am just so frustrated right now. I forgot to pull the battery and solar panel plug and there was a car door checker coming around trying to break in. My car was locked so thankfully nothing was stolen but one of my neighbors was broken into. I would have likely had him on camera but no way for that to happen when a product does not work as intended.
I will try and contact Ring support tomorrow but they need to just send me a new camera and not play the whole “reset and re-setup game” with me, I have no time for that. They can have yet another faulty camera back. I can deal with my other ones only needing resets one a month or so, but not one every day that I have to remember to do. Absolutely rediculous.
Anyway I just needed to vent and for the hopes that Ring sees this post. Thanks and stay safe!