Hi, in the last couple of weeks my front doorbell & garden camera have started going offline in the early hours, often coming back online around 6am.
Nothing has changed from when I set it up, including the wifi which is always a strong signal for both pieces of equipment.
I’ve reset both but the problem persists.
Any advice or help would be much appreciated as it’s proving extremely frustrating.
Thanks!
Hi @mbaxter81. It’s definitely a good call to verify that the Doorbell and Camera are receiving a strong wifi signal. I’d recommend reviewing your router’s settings to see if there’s any sort of automatic reboot or restart set for early in the morning. If you have a dual-band router where the 2.4GHz and 5GHz networks share a network name and password, you could create a guest network utilizing only the 2.4GHz network for the Doorbell and Camera to connect to, as this can provide a farther effective range and more stable connection.
Lastly, check that the ports and protocols used by Ring devices are open on your router. If this concern persists, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.