I have a back door and front door doorbell and only the back door is visible online, but on the app they are both visible. I was onluy able to subscribe to the protection plan for one since there is only one online, what do I do to get the front door back online?
Hi @kylemjohnson8. If you go into the Ring app > Main Menu > Devices > Doorbell that is offline > Device Health > You should see an option to reconnect back to your wifi network. From there, follow the in-app steps, and then it should help bring your device online. If you cannot bring the device online from there, please let me know where you get stuck!
Suggested solution did not work. to be clear, both devices are online on app, but only 1 on same account online.
@kylemjohnson8 My apologizes for my confusion! To get this matter addressed and cleared up for you so you have a plan for each device, could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this call goes!