Responses (1)

C

Caitlyn_Ring

Hi @P51. What is the RSSI number on the Device Health screen? This number is how your Ring's connection to the internet is measured, and a higher RSSI could cause connectivity concerns like what you're experiencing. You can learn more about RSSI in our Community Post [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Your-Ring-Device-RSSI-Good-vs-Poor/ba-p/751#M4). If the RSSI looks good, then I'd suggest trying a reset on the Doorbell by holding down the setup button for at least 20 seconds. After that, you'll need to follow the directions under Set Up a Device to set it back up. Should this concern persist after trying those steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at your device and account and offer more advanced troubleshooting help. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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21-10-2020 16:17:23

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P51

RSSI is 35. So this looks good. Reset the doorbell for 30 seconds. Removed and re added the device. Problem continues. Reset the modem and router. Problem continues. Contacted the Netherlands support team and they suspect it could be with device and now I will have to wait for new device to arrive. Support engineer was brilliant. But am not convinced it's a device problem. I wanted to make this work and not give up. Let's see what happens. I can upload pictures of current set up if it helps in the mean time. Called the local support team in nether

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21-10-2020 16:54:03