Hi @P51. What is the RSSI number on the Device Health screen? This number is how your Ring’s connection to the internet is measured, and a higher RSSI could cause connectivity concerns like what you’re experiencing. You can learn more about RSSI in our Community Post here. If the RSSI looks good, then I’d suggest trying a reset on the Doorbell by holding down the setup button for at least 20 seconds. After that, you’ll need to follow the directions under Set Up a Device to set it back up.
Should this concern persist after trying those steps, please give our support team a call at one of the numbers available here. They’ll be able to take a closer look at your device and account and offer more advanced troubleshooting help. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.