Hi
I ordered the doorbell 4 on release day and I am yet to receive an email for the free face plate? I contacted the live chat a couple of weeks ago and they told me to wait a few days - still not had one. Can you look into this for me please?
Thank you
Hi @GaryJ75. The email for this promotion should be in your inbox/junk/spam folder. If you’re not seeing it, don’t worry. You can contact our support team and they’ll be able to take care of this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.