Free faceplate code

Hello,
I setup my video doorbells today. I set up 2 video doorbell 4. I only received 1 code for a faceplate. Should I be getting another code?

Thanks

HI @Tara88. Sorry to hear that! There may have been some sort of error on the backend. If you contact out support team, they’ll be able to take care of this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.