Ring Video Doorbell
For the Love of God Fix This! Cant set up device: can't get past VPN is Off
A ***LOT*** of people have this same issue I can't get past the "VPN is Off" prompt when trying to reconnect my doorbell. - I have an Android phone with NO VPN. - Phone, app, and Ring devices are up to date. - Yes, I have checked the list of Android apps that cause conflicts with Ring. I searched my phone for each and every one by name. None are installed. I manually did a force stop on anything that might be similar. No luck. Maybe it's time to ditch Ring completely?
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04-09-2023 06:31:27
Responses (5)
- U
No dumbass, there is no error, it's exactly what I stated. But never mind, I signed in to cancel Ring. I'm done with your low quality and crappy support.
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15-09-2023 07:07:14
- L
 Same issue. No VPN but the button doesn't progress to the next step.
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12-10-2023 11:53:51
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- U
I just went through this (BIG thanks to Ring Customer Support!) I found out that somehow my phone was using Duck Duck Go as a VPN. I had no idea. I followed the instructions to open settings and search for VPN (I’m using a Samsung S22 Ultra). Found it right away. As soon as I turned it off I could get past the VPN screen and now everything is back!
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18-02-2024 09:07:05
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- U
I was having this same issue. I searched VPN on my phone and found out my McAfee had a VPN on it. I turned it off and setup has continued. Pretty dumb feature Ring, just remove this.
•0
17-01-2025 10:17:33
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- U
My Anti-Virus was the responsible party. Disabled and all set. Hope this helps someone.
•1
16-03-2025 03:10:40
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Caitlyn_Ring
Hi @user_0909. Would you mind sharing a screenshot of the error message you're receiving? If you don't have a VPN on your phone, there shouldn't be anything preventing you from accessing the Ring app.
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07-09-2023 07:20:01
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