For the Love of God Fix This! Cant set up device: can't get past VPN is Off

Products Video Doorbells
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1

A LOT of people have this same issue
I can’t get past the “VPN is Off” prompt when trying to reconnect my doorbell.

  • I have an Android phone with NO VPN.
  • Phone, app, and Ring devices are up to date.
  • Yes, I have checked the list of Android apps that cause conflicts with Ring. I searched my phone for each and every one by name. None are installed. I manually did a force stop on anything that might be similar. No luck.

Maybe it’s time to ditch Ring completely?

2

Hi @user_0909. Would you mind sharing a screenshot of the error message you’re receiving? If you don’t have a VPN on your phone, there shouldn’t be anything preventing you from accessing the Ring app.