Ring Video Doorbell
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U
For the Love of God Fix This! Cant set up device: can't get past VPN is Off
hardwired-security-cameras
hardwired-video-doorbell
connectivity
troubleshooting
A ***LOT*** of people have this same issue
I can't get past the "VPN is Off" prompt when trying to reconnect my doorbell.
- I have an Android phone with NO VPN.
- Phone, app, and Ring devices are up to date.
- Yes, I have checked the list of Android apps that cause conflicts with Ring. I searched my phone for each and every one by name. None are installed. I manually did a force stop on anything that might be similar. No luck.
Maybe it's time to ditch Ring completely?
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04-09-2023 06:31:27
Responses (3)
U
No dumbass, there is no error, it's exactly what I stated.
But never mind, I signed in to cancel Ring. I'm done with your low quality and crappy support.
0
15-09-2023 07:07:14
L
Same issue. No VPN but the button doesn't progress to the next step.
0
12-10-2023 11:53:51
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U
I just went through this (BIG thanks to Ring Customer Support!) I found out that somehow my phone was using Duck Duck Go as a VPN. I had no idea. I followed the instructions to open settings and search for VPN (I’m using a Samsung S22 Ultra). Found it right away. As soon as I turned it off I could get past the VPN screen and now everything is back!
1
18-02-2024 09:07:05
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Caitlyn_Ring
0
07-09-2023 07:20:01
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